Emergency Number Professional (ENP) certification is a mark of a professional association from NENA, or the National Emergency Number Association. In providing the ENP certification, NENA tests competencies which are benchmarks of performance that will signify a broad-based competence in the 911 field. By successfully completing the ENP certification program, Erie County’s four employees are recognized as demonstrating mastery of the comprehensive knowledge base required for 9-1-1 professionals. These four public safety professionals confirm their commitment to the residents of Erie County by demonstrating professionalism and leadership in public safety. As of press time, there were 1033 Emergency Number Professionals registered through NENA.

 

ENP testing is held four times annually for a two-week period each winter, spring, summer, and fall. To be eligible to apply to sit for the exam, all applicants must have three years’ experience in Emergency Communications.

Erie County’s candidates utilized study groups to great benefit in preparation for the examination. Groups were hosted by Mission Critical Partners – a consulting group from State College, PA. They provided teleconferencing and email groups to help our candidates prepare for the test.

Topics covered within the study groups were items such as management of employees, management of organizations, 911 information systems, telecommunications operations, radio infrastructure, and next generation 911.

The study group process took about three months – enough time to prepare for the test in March, 2012. There was additional required studying for each candidate, also.

 

Submitted by Kale Asp, Assistant 911 Coordinator

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