Did you know a deactivated cell phone can call\r\n\r\n9-1-1? Federal law mandates that wireless service providers must connect a wireless caller to 9-1-1 regardless of the phone’s activation status. In other words, an old, unused cell phone without a subscription to AT&T, for example, can be used ...

“9-1-1, Where is your emergency?”\r\n\r\nOver 127,000 times a year, that question is asked by Erie County 9-1-1 call-takers to initiate the interrogation of emergency calls-for-service, triggering a complex, interconnected sequence of events involving technology, procedures, and personnel. The calli...

It’s a Tuesday night around 7:00 pm and your pager has just gone off dispatching you to a motor vehicle accident.  When you arrive on the scene, you find that the driver is unresponsive and there is a child curled up in a ball on the floor of the vehicle.  He is not hurt but he won’t respond t...

 \r\n\r\nIn February, 1985 a group of Los Angeles City officials went to Japan to study its extensive earthquake preparedness plans. They found that Japan had taken extreme steps to train entire neighborhoods in one aspect of alleviating the potential devastation that would follow a major earthquak...

Preparedness through redundancy is a critically important public safety tenet, ensuring uninterrupted 24-hour operations. Every primary system we use here in the Public Safety Building has a back-up system: 9-1-1 phones, computer-aided dispatch (CAD), radios and Canopy infrastructure, electrical pow...

\r\nEmergency Number Professional (ENP) certification is a mark of a professional association from NENA, or the National Emergency Number Association. In providing the ENP certification, NENA tests competencies which are benchmarks of performance that will signify a broad-based competence in the 911 f...